Case study: Craftsman Manufacturing Limited

About the Client

Based in Bradford but serving clients throughout the UK, Craftsman Manufacturing has been designing and producing stainless steel catering equipment for over 25 years. Manufacturing a wide range of products, from bespoke servery counters to refrigeration solutions, sinks and cladding, they need to ensure their premises are well protected to keep their operation running smoothly.

Andrew Thorpe, the Managing Director of Craftsman Manufacturing got in touch with our team and expressed his concerns over his current security systems. He was experiencing several problems with his CCTV and fire and intruder alarms, but the company responsible for these items had failed to resolve them. Andrew came to our team for a more reliable company and to receive help to resolve the issues he had with his security.

The Solution and how we helped

With customer service being a priority to the team at Compass Security Innovations, we were disappointed to hear how Andrew had been let down by his previous supplier – and promised that we’d get everything back up and running, with required improvements, as soon as we could!

Our experienced engineers visited the client’s premises in Bradford and evaluated the existing system. We then offered several system recommendations for comparison, with a range of investment options. We also worked with Andrew to identify the best CCTV, fire and intruder alarm system for his requirements and budget. Finally, we installed a new system, retaining as much of the existing equipment as feasible in order to provide the best possible value.

Andrew and his team were delighted with our service and advice and said “I’m extremely happy with CSI’s solutions and the high quality of workmanship they provided. Their customer service was excellent at every stage and I’m now confident that I have both a supplier and a system I can trust.”

Thank you to Andrew for getting in touch, we are so pleased we could solve your issue.


If you’re looking for an honest and reliable commercial security company, call our friendly team on 0845 075 1055!