About our commercial security company...
Compass Security Innovations Ltd (CSI) is an independent commercial security company, with our Head Office based in Leeds. As specialists in electronic security systems, we provide cost-effective turnkey solutions across the whole of the UK and EMEA.
Established in 2005 with the directorship being from an engineering/technical background, we’re extremely proud of the great reputation we’ve built in a relatively short space of time – and we believe that’s down to our strong values and committed approach.
Here at CSI, good just isn’t good enough: we strive to be exceptional in everything we do, offering an unparalleled level of service and support that exceeds all expectations.
What makes us different?
We believe that our near 100% client retention rates are down to our straight-talking attitude and transparency. If you come to us with a request for 20 CCTV cameras, a high-speed gate or a state-of-the-art access control system, but we believe it’s surplus to requirements, we’ll tell you.
When you choose us as your commercial security partner, you’ll get complete honesty from the outset – so if our expertise means we can give you the same security results but for a lower investment, we’ll offer you a more cost-effective solution.
When it comes to our team, we consistently invest in their qualifications and technical knowledge. Our engineers may have over 75 years of combined experience in electronic security systems, but technology doesn’t stand still – so neither do we. We train, treat and reward our staff well, creating a strong culture of staff loyalty, which in turn means a more consistent service for you.
While we have our own teams of in-house engineers, we do also use sub-contractors when required in order to ensure we can deliver an efficient service. Our in-house experts deal with all technical support and installations to maintain our exceptional standards, and where trusted sub-contractors are used for more basic works, our own engineers are always there to quality assess and provide guidance.
Similarly, we task our in-house experts with the bulk of our maintenance and servicing work in order to ensure our clients get the highest level of workmanship possible.
Values and approach
Quality is central to everything we do – from products to service levels, communications to maintenance, we’re here to add genuine value and ensure you get the very best security solutions possible.
When you choose us as your commercial security partner, you’re guaranteed:
- Clarity and honesty without exception
- A ‘client first’ approach – we always take the time to listen
- Complete flexibility
- Exceptional customer service
- 24/7 service response
- The best possible commercial security systems
- Qualified engineers for complete peace of mind
- Future-proofed security – catering for growth and change in your business
What else can we do?
We could talk forever about the benefits of our service provision, but here are some key elements of what we offer:
- Excellent ‘first fix’ repair rate of over 95%
- Programme planning
- Cost planning
- Tender/bid management
- Project meetings pre-purchase order
- Free quotes under no obligation
- In-house technical support and commissioning engineers
- Dedicated account/project management
- Manage material procurement and delivery to site
- Co-ordinate with local client facilities team
- Manage handover to operations team
- Manage remote monitoring and local handovers
- Witness commissioning
- DDA compliant automated door solutions
- Wireless transmission solutions
As a full-service commercial security company, we design, install and maintain systems for small business and multi-national organisations, with the capabilities and capacity to meet each client’s specific requirements.